Privacy Policy

We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect when you use our services, why we collect it, how we use and store it, who we may share it with, and the rights available to you. Read this policy carefully to understand our practices and how they affect you.

Information We Collect

We collect information that is necessary to create and manage your account, provide customer support, maintain site security, and meet legal obligations. Types of information we may collect include:

Account and identity details: name, date of birth, username, and other registration information you provide.
Verification documents: identity documents and address verification materials when required to confirm your identity.
Communication data: messages you send to our support team, responses to surveys, and marketing preferences.
Usage and technical data: IP address, browser and device information, operating system, pages visited, session times and other interactions with our website or mobile interface.
Preferences and settings: language, display preferences, and choices you make about features and responsible gaming tools.

How We Use Your Information

We use personal data for clear, limited purposes. These include:

creating and managing your account and providing services you request;
verifying identity and eligibility where required by law or our policies;
responding to support requests and communicating important account information;
improving and personalising our website, features and content;
operating and securing our services, preventing fraud and abuse, and conducting risk assessments;
complying with legal, regulatory and audit obligations;
sending marketing communications where you have given consent, and allowing you to opt out at any time.

Legal Bases for Processing (where applicable)

When required by applicable data protection law (including GDPR), we rely on one or more of the following legal bases to process your personal data:

performance of a contract: to provide the services you request;
legal obligation: to comply with laws, regulations and requests from competent authorities;
legitimate interests: for fraud prevention, network and information security, improving services, and enforcing our terms, provided these interests do not override your rights;
consent: where you have explicitly agreed to certain processing, such as receiving marketing communications.

Cookies and Tracking Technologies

We and our service partners use cookies and similar technologies to operate and improve our services, secure accounts, and analyse usage. These technologies help with:

authenticating and maintaining your session;
remembering your preferences;
measuring site performance and usage;
delivering personalised content where permitted.

You can control cookie preferences through your browser settings or available site tools. Blocking certain cookies may affect the functionality of our site.

Sharing and Disclosure of Information

We may share personal data with parties necessary to deliver services, meet legal obligations, or support our operations. These may include:

service providers that perform services on our behalf, such as customer support and IT hosting;
third parties when required by law, court order, or to respond to regulatory or law enforcement requests;
advisors and auditors where necessary to fulfil legal and compliance requirements;
other parties with your explicit consent.

We require third parties to protect personal data and restrict use to the purposes for which it was shared.

International Data Transfers

Your information may be transferred to, stored, or processed in jurisdictions outside your country. Where transfers occur, we apply appropriate safeguards such as contractual protections and security measures to ensure a level of protection consistent with applicable law.

Data Security

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration and destruction. Measures include access controls, encryption where appropriate, and operational procedures to limit who can access personal data. Despite these efforts, no system is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and applicable legal or regulatory requirements.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

right of access to the personal data we hold about you;
right to correct inaccurate or incomplete data;
right to request deletion of your data where we no longer have a lawful basis to retain it;
right to restrict or object to certain processing, including direct marketing;
right to data portability, where applicable;
right to withdraw consent where our processing is based on consent;
right to lodge a complaint with a data protection authority if you believe your rights have been violated.

To exercise your rights, contact us. We will respond to verifiable requests in accordance with applicable law.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal data from people under the minimum legal age to use our services. If we become aware that we have collected data from someone who is underage, we will take steps to delete that information.

Responsible Gaming and Data

We may process information to support responsible use features and tools you choose to enable, such as deposit limits, time-outs, and self-exclusion. Data used for these purposes is handled with the same care and protections described in this policy.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes through the website or other appropriate channels. Continued use of our services after amendments indicates acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us.