Responsible gambling

Gambling should be fun and under your control. If you ever feel that play is no longer enjoyable or is causing stress, worry, or financial pressure, it’s okay to pause and ask for help. SpinsHouse Casino is committed to supporting customers who want to manage their play responsibly and to making practical tools and clear options available so you can stay in control.

This page explains the options commonly used to limit play, how to recognise when to act, and where to find support. If you want assistance with any of the steps below, contact our support team so we can help you apply limits or consider a break.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We encourage you to use practical controls that put clear boundaries around your play. Typical tools include:

Deposit limits — set daily, weekly or monthly maximums to control how much money you add to your account.
Loss limits — cap how much you can lose in a day, week or month to protect your bankroll.
Wagering/bet limits — restrict the size of individual bets or total wagers per session.
Time-outs — short cooling-off periods (for example 24 hours to 90 days) to take an intentional break without permanently closing your account.
Self-exclusion — a longer-term option that blocks account access for an agreed period, and stops marketing contacts while it is active.

How to use them right now:

Check your account settings or Responsible Gambling area to set or reduce limits immediately.
If you cannot find a control you need, contact support and ask them to apply limits or a time-out on your behalf.
Set limits lower than what you consider comfortable — that extra cushion helps prevent impulse choices.

Temporary/Permanent Self-Exclusion

Self-exclusion is a clear way to enforce a break from gambling. There are two main types:

Temporary self-exclusion — a pre-set cooling-off period (for example 1 week, 1 month, 3 months). During this time you cannot access your account and you should not receive promotional messages.
Permanent or long-term self-exclusion — a multi-month or indefinite exclusion. Reinstatement usually requires contacting support and completing a verification process; some exclusions are irreversible for a set period.

What to expect when you self-exclude:

Your account will be suspended for the chosen period and you will be prevented from placing bets.
Marketing communications should be stopped while the exclusion is active.
If you have questions about funds in your account, contact support for a clear, written explanation of the process.

If you think you may benefit from longer-term help, ask support about the available self-exclusion options and the steps required to reactivate an account in the future.

Session Reminders / Loss Limits

Simple reminders and caps make it easier to stay mindful while you play.

Session reminders — set alerts that tell you how long you’ve been playing and allow you to take a break when a session reaches a pre-set time.
Reality checks — brief pop-ups that show time spent and net win/loss to help you make informed decisions.
Loss limits — automatic stop points that prevent further play once a loss threshold is reached.

Practical tips:

Decide your session length before you start and use a timer or the platform’s reality checks to stick to it.
Separate entertainment funds from essential bills; only play with money you can afford to lose.
If you notice repeated overruns of your limits, reduce them or add longer cooling-off periods.

Links to Support Organizations

If gambling is causing harm to you or someone you care about, trained organisations can offer confidential advice, counselling and practical support. Consider contacting national or local services in your area. Typical types of support include:

Telephone helplines offering immediate, confidential advice and crisis support.
Online chat and text services for anonymous conversations and guided next steps.
Face-to-face or remote counselling with professionals who specialise in gambling-related harms.
Peer support groups and community programs that provide longer-term recovery and coping strategies.

If you are unsure where to start, speak to a health professional or a local helpline and they can point you to the best local services. If you are in immediate danger or at risk, contact emergency services right away.

Differences from Australia-specific standards

Regulations and support systems vary across jurisdictions. If you are located in Australia, keep in mind:

Local laws and available services are designed specifically for Australian residents; use national helplines and local health services for the most appropriate guidance.
Not all tools are identical across sites and operators — if you cannot find a feature you need, ask support for alternatives or manual help applying limits.
Avoid attempts to bypass local restrictions using VPNs or unauthorised workarounds; these can create further legal and financial risk.

When in doubt, reach out to local support organisations or a healthcare professional who understands Australian services and protections.

Recognising when to seek help

Spending more time or money than planned
Feeling anxious, guilty or defensive about your play
Chasing losses or borrowing to gamble
Neglecting work, family or other responsibilities
Using gambling to escape from difficult feelings

If any of the above resonate with you, please consider using the controls described on this page and contacting our support team for help with limits, time-outs or self-exclusion. You are not alone in this — confidential, practical help is available and taking a first step is a positive move toward regaining control.